Return & Exchange Policy
Custom-Made Order Notice: Because each faux wood beam is custom-fabricated to your exact specifications, these products are non-returnable and non-refundable once production begins.
Damaged or Defective Items: Please inspect your shipment immediately upon arrival. Any shipping damage or manufacturing defects must be noted on the Bill of Lading (BOL) and reported to our B2B project support team within 5 business days of delivery for an immediate expedited replacement.
Order Modifications: Changes to dimensions, finishes, or quantities can only be processed within 24 hours of order confirmation.









